Effective date: June 2026

Otway Weddings & Events (“OWE”, “we”, “us”) provides digital services including directory listings, advertising features, event promotions, and (from time to time) tickets to OWE-hosted workshops/events. This policy explains when refunds, credits, apply. It does not limit your rights under the Australian Consumer Law (ACL).

1.Scope

Covered:

• Directory listing subscriptions (Standard, Featured, VIP, Community)
• Add-ons (featured/homepage placements, social posts, blog features, newsletter mentions)
• OWE-run promotions and OWE-hosted workshop/event tickets

2. Change-of-mind

Because our products are digital/advertising services that commence once created, approved, or published, we don’t offer change-of-mind refunds after work has started or a listing has gone live.

3. Your rights under the ACL

If a service has a major failure or is not supplied with due care and skill, not fit for its purpose, or does not match its description, you may be entitled to a remedy under the ACL (re-supply, credit, or refund). We assess requests in line with the ACL.

4. Subscriptions, renewals & cancellations

Billing term: Annual, unless otherwise stated.

Renewals: If auto-renewal is enabled, we’ll send reminders before your renewal date.

Cancelling: You can cancel any time before the renewal date to avoid the next charge.

Mid-term: Once a listing is active, no pro-rata refunds are provided for the remaining period. Your listing stays live until the end of the paid term unless you request earlier removal.

5. Set-up & one-off fees

Onboarding, design, copywriting, content creation, and other set-up fees are non-refundable once work has commenced, as time and resources are allocated immediately.

6.  If we don’t deliver an included service

If we fail to deliver an included benefit (e.g., a scheduled feature or agreed placement) and cannot reasonably re-supply within a fair timeframe, you may choose one of the following:

Re-supply at a comparable time/placement, or

A credit toward your next term, or

A partial refund for the undelivered component (assessed at our reasonable value allocation).

7. Pausing listings

You may request to pause your listing (e.g., seasonal closures). Pauses don’t extend the paid term by default. At our discretion, we may grant a goodwill extension once per term (typically up to 30 days).

8. Upgrades & downgrades

Upgrade mid-term: Pay the price difference; new benefits start after approval/publication. No refund of prior lower-tier fees.

Downgrade: Takes effect at the next renewal. No mid-term refunds.

9. OWE workshops & event tickets (if applicable)

7+ days before event: Full refund or free transfer to another date (subject to availability).

Within 7 days: 50% credit or free name transfer.

No-show: No refund.

If OWE cancels or materially changes an event, you’ll receive a full refund or may transfer to a new date.

10. Force majeure

If events beyond our control (e.g., natural disasters, platform outages, government restrictions) affect delivery, we will re-schedule or provide a credit. Refunds are at our reasonable discretion unless required by the ACL.

11. Chargebacks & disputes

Please contact us first so we can investigate quickly. Unwarranted chargebacks may result in a temporary suspension of services until resolved.

12. How to request a refund, credit, or re-supply

Email [email protected]

with: Your business name and contact details

Order/Invoice number and date of purchase

Service/package purchased

What happened and the outcome you’re seeking

Timeline: We’ll acknowledge within 2 business days and aim to resolve within 10 business days. Approved refunds are returned to the original payment method (bank/processor times may vary). Third-party processing fees may be non-recoverable and therefore non-refundable.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.